Herndon, VA - June 23, 1997 - Mitel Telecommunications Systems, Inc., Voice Systems Research, Inc. (VSR), Xiox Corporation (Xiox) and TASKE Technology (TASKE) announced today they have formed a new strategic alliance to provide "best-in-class" telemanagement solutions that will better meet the diverse and evolving needs of the hospitality market.
As a result of their collaboration, this alliance will unveil an innovative hospitality product called Guest Suite at the Hospitality Industry Technology Exposition & Conference (HITEC) on June 24-26, 1997 in Baltimore, Maryland. Designed to provide the lodging industry with the first all-in-one hospitality solution, this unique product will feature VSR's powerful Guest Messaging system and offer a suite of selectable module options, such as the Mitel SUPERSET 7000 Attendant Console, TASKE's ACD Toolbox, and Xiox's Prophet Hospitality and Lodging Software Series call accounting systems. Packaged as a flexible, single-box platform with an open-architecture design, GUEST SUITE will be the first hospitality product available to offer such a diverse palette of integrated computer telephony solutions.
According to Malcolm Teasdale, president of Taske Technology, "This alliance and its products will ease our customers from the age of telecommunication into the new era of telemanagement. The 'one box' solution allows businesses to choose the products that are most appropriate to their needs, while its flexibility permits the system to grow as their business telecommunication needs grow."
"In today's hospitality market, hoteliers are faced with the challenge of optimizing their operating efficiency while simultaneously maximizing guest service. They need a telemanagement solution that not only provides the ultimate in technology integration, but also minimizes the indirect costs of training, maintenance, and real estate expenditure. GUEST SUITE offers an all-in-one solution by bundling award-winning telecommunications products with the best service and support in the industry. One box, one contact, one solution," said Mark Cederloff, president of VSR.
"GUEST SUITE provides our customers in the hospitality industry with a superb turn-key solution that integrates four best-in-class products into one box," said Ed Ohlschlager, Vice President of Sales and Service for Mitel Telecommunications Systems, Inc. "This new product reflects our commitment to the philosophy of Intelligent Evolution. Today's hospitality customer requires telecommunications solutions that are flexible, adaptable and customizable. Together with our single North American point of service contact, Guest Suite allows us to provide our hospitality customers with the most integrated product and service solution in the industry."
Anthony DiIulio, Xiox's Vice President of Sales and Marketing, added "The combination of Xiox's technology, VSR's innovative product platform and Mitel Corporation's proven product line provides the hospitality market with a powerful integrated telecommunications solution."
Additional details about GUEST SUITE will be revealed in June at the HITEC show where VSR, Mitel Telecommunications Systems, and XIOX will be demonstrating the new product in each of their exhibitor booths.
VSR (Rocklin, CA) develops and manufactures PC-based voice processing, call routing and messaging systems, specializing in systems that are tightly integrated with Mitel PBXs. Mitel Telecommunications Systems, Inc. (Herndon, VA) is the North American direct sales, installation and service channel of Mitel Corporation, providing a complete spectrum of total telecommunications solutions. Xiox Corporation (Burlingame, CA) designs, manufactures and distributes a wide range of telemanagement systems, including call accounting software. TASKE Technology (Milwaukee, WI) develops Windows-based call center solutions, including call center monitoring and reporting software