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Active Dealers, Distributors and Endusers Please Login Online HERE |
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Not Active? - Call +1 (530) 889-2301 and Get Authorized Today! |
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VSR provides global technical support directly through its offices in North America and the United Kingdom and indirectly through its network of Dealers, Distributors and partners. VSR's core business principles include providing customer support before, during and after the sale. We continuously strive to improve our support services and processes for our customers North America customers: VSR provides free live telephone, web, and E-mail support to all ACTIVE Authorized Dealers and Distributors, and to an End User who has a valid END USER STANDARD OR PRIORITY Support Agreement in place. Authorized Dealers, Distributors, and End Users will also have access to VSR's secure Technical Support web site. Authorized users will have access to technical documentation, FAQ's, technical bulletins, and other support resources. Support is available to INACTIVE VSR Dealers and Distributors, Servicing Dealers and Distributors who are not part of the VSR Authorized Dealer or Distributor Partner Program, or End Users who do not have a Support Agreement in place. Support is billed at a rate of $150.00 per hour, with a one hour minimum, during normal business hours and at a rate of $225.00 per hour, with a one hour minimum, for after hours support. All charges must be pre-paid with a credit card prior to receiving support unless billing terms have been pre-arranged. Support hours:
Contact information:
United Kingdom, Europe, and Africa customers: VSR provides free live telephone, web, and E-mail support to all ACTIVE Authorized Dealers and Distributors, and to an End User who has a valid END USER STANDARD OR PRIORITY Support Agreement in place. Authorized Dealers, Distributors, and End Users will also have access to VSR's secure Technical Support web site. Authorized users will have access to technical documentation, FAQ's, technical bulletins, and other support resources. Support is available to INACTIVE VSR Dealers and Distributors, Servicing Dealers and Distributors who are not part of the VSR Authorized Dealer or Distributor Partner Program, or End Users who do not have a Support Agreement in place. Support is billed at the current rate. All charges must be pre-paid with a credit card prior to receiving support unless billing terms have been pre-arranged. Support hours:
Contact information:
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